Terms of Service

These terms are a contract between you and [LEGAL ENTITY NAME], [ENTITY DESCRIPTION, e.g. an Ohio limited liability company], doing business as Pactframe, [MAILING ADDRESS] ("Pactframe", "we", "us"). They cover two kinds of users:

Businesses: Whop businesses that install the Pactframe app and use it to send agreements. "You" then means the business. Its staff use Pactframe on its behalf, and the business is responsible for them.
Signers: people who receive an agreement from a business and open or sign it through Pactframe (payments go through Whop). "You" then means the signer, and, if you sign for a business, that business too.

Sections marked (Businesses) apply only to businesses, and sections marked (Signers) only to signers. All other provisions apply to everyone.

How you accept.

Businesses: an owner or admin of the business clicks Accept and continue in the app, above a notice that says continuing accepts these terms on behalf of the business. By clicking, they confirm they are authorized to accept for the business.
Signers: you click Sign in (or Use another account) on the sign-in page, above a notice that says doing so accepts these terms, for yourself and for any business you sign for. You accept them each time you sign in.

If you don't agree, don't use Pactframe. You must be at least 18 and able to make a binding contract.

Section 17 has an arbitration agreement and a class-action waiver. It changes how disputes with us are resolved.

1. What Pactframe is, and isn't

Pactframe is software. It lets a business write an agreement, attach an invoice the business created in Whop, send it, collect electronic signatures, and produce a signed PDF with a signing certificate. Whop processes every payment (section 4).

We are not a party to any agreement sent through Pactframe. The agreement is only between the business and its signers. We don't sign, guarantee, perform or enforce it.
We are not a law firm, a payment provider or a tax adviser. Nothing in the app, its templates, its wording or its certificate is legal, tax or financial advice.
We don't guarantee that an agreement is valid or enforceable, that a signer is who they claim to be or can sign for anyone, that anyone will pay, or how any dispute will turn out.
We don't resolve disputes between a business and its signers. Questions about services, charges, cancellations, refunds or copies go to the business.

2. Fees (Businesses)

A business needs an active Pactframe plan to use Pactframe. Signers pay Pactframe nothing, and Pactframe adds no fee to the payments a business collects through it.

Plans. Each plan covers one Whop business. Its price and billing period (monthly or yearly) are shown on the plan step and in Whop's checkout before you start, plus any tax Whop applies. Discount codes may apply. Whop sells and bills the plan under Whop's terms.
Free trial. A plan starts with the free trial shown before you start (currently 14 days). Whop's checkout asks for a payment method. Unless you cancel before the trial ends, Whop charges the plan's price when it ends.
Automatic renewal. Your plan renews at the end of each billing period, and Whop charges your payment method, until you cancel.
Cancelling. Cancel anytime in Whop (Manage in Whop, under Settings › Plan). No further charges are made, and the plan keeps working until the end of the trial or of the period already paid for. Uninstalling Pactframe doesn't cancel your plan.
Refunds. To ask for a refund, use Request refund on the payment in your Whop orders. Refunds are made through Whop.
Failed payments and lapsed plans. If a renewal fails, Whop retries and emails you, and Pactframe keeps working meanwhile. When your plan ends (Whop ends it after failed payments, or a cancellation takes effect), the business loses access to Pactframe and section 8 applies as it does to an uninstall: an export email, then deletion within 30 days. Starting a plan again before the deletion restores everything.

Whop referrals. Separately, when someone creates a Whop account through a Pactframe link (our website, or the sign-in button a signer sees), Whop may credit us as the referrer and pay us a reward, which can be based on what Whop earns from that account. It doesn't change what you pay Whop. Referral links never appear in agreements, consents, PDFs or signing evidence.

3. Your responsibilities (Businesses)

You are responsible for:

Content. Everything in your agreements, templates, prices, terms and branding, and that you have the right to use it (including your logo, which we host publicly so emails can show it).
Legality and fit. Whether electronic signatures suit your transaction, and any required formalities (witnesses, notarization, registration, language rules such as Quebec's French-language rules, and disclosures).
The right signers. Sending only to people who expect your agreement, at the right email addresses, and deciding whether Whop sign-in (a Whop account whose verified email matches the address you sent to) is enough for your transaction.
Pricing, billing and payment authorizations. The invoices you create in Whop and attach to agreements (their customer, items, prices, fees, currency and billing schedule), renewals, cancellation and refund terms, every charge made on your invoices, and any disclosure the card networks, Whop or the law require for a saved payment method or recurring charge. You must keep a copy of each signer's payment authorization for as long as you charge it, including after you uninstall Pactframe (section 8).
Taxes. Pactframe calculates no tax. Tax on your invoices follows your Whop tax settings, and Whop works it out when the invoice is issued. You are responsible for those settings, for reviewing tax amounts, for registrations, filing and remitting (except tax Whop remits for you under your Whop tax setting), and for any corrections or refunds.
Your clients. Your relationship with your signers, including support, required notices, copy requests and requests to stop doing business electronically. You must give your signers any privacy notice the law requires for the data you put into Pactframe.
Your records. Downloading and keeping your own copies of signed agreements and evidence for as long as you or the law needs them. Pactframe is not your archive, and section 8 explains when we delete data.
Your team. Who in your Whop business can use Pactframe, at which access level, and everything they do in it.
Compliance. All laws that apply to you, including privacy, anti-spam and consumer law, and Whop's terms.

Business-to-business only. Pactframe may be used only for agreements with businesses, or with individuals acting for their trade, business or profession. Don't send agreements to consumers (people acting for personal, family or household purposes). You promise that every agreement you send meets this rule. Pactframe doesn't provide the consumer disclosures some laws require, for example the U.S. ESIGN Act's consumer-consent process (15 U.S.C. §7001(c)).

4. Payments (Whop)

Billing runs on Whop invoices. The business creates each invoice in Whop and attaches it to an agreement. Whop and its payment partners process the money under Whop's terms: the invoice, tax, charges, receipts, renewals, declined payments, refunds, disputes and payouts. Pactframe never holds funds, never receives full card or bank account numbers, and calculates no tax.

On the agreement's side, Pactframe:

lets the payer save a payment method in Whop's own payment form;
asks Whop to issue the business's invoice once a payment method is saved, and to charge the invoice to that payment method when the last signer signs;
asks Whop to void an unpaid invoice it issued when the agreement expires or is revoked, or the business uninstalls Pactframe, before everyone has signed;
when the business chose that billing ends with the agreement's term, asks Whop to end the subscription after the term's last charge;
shows the payment status Whop reports.

If a charge is declined, or the payer's bank asks them to confirm it, the payer can finish on the agreement page or on Whop's checkout.

A signer who saves a payment method authorizes the business to charge it as the agreement and its invoice say. When a signer replaces a saved payment method, Pactframe stops using the old one; it stays in the signer's Whop wallet, where the signer can remove it. The business is responsible for its invoices and every charge on them. Its staff manage payments in Whop, including refunds, cancellations and charging an invoice early. Payment questions and disputes go to the business and Whop.

5. Electronic signatures and records

By signing through Pactframe, signers agree to use electronic records and signatures for that agreement. Before signing, each signer ticks a box that says they accept the terms and agree to sign electronically (a payer's box also authorizes the business's charges), and sees a notice that the date, time and IP address are recorded and that the signed agreement will be emailed. The exact text shown is stored with the signature.

Copies. Once everyone has signed, we try to email each signer the signed PDF, normally as an attachment, or as a download link when the file is large. Email delivery isn't guaranteed. Signers can also download the PDF from the agreement page while the business keeps the agreement in Pactframe, or ask the business for a copy.
Paper and withdrawal. A signer who doesn't want to sign electronically should not sign and should contact the business, which may offer another way. A signer can ask the business to stop doing business with them electronically; that doesn't undo signatures already given.
What you need. A device with a current web browser, an email address, a Whop account using the invited email, and a way to open PDF files.

The signing certificate records what happened: the Whop sign-in, times, IP address, browser, consent texts and document fingerprints (hashes). It shows that the signer signed in with a Whop account whose verified email matched the invited address. It does not verify legal identity or authority to sign. Every party to an agreement receives the same certificate, so co-signers see each other's details on it.

6. Acceptable use

Don't use Pactframe to:

break any law, deceive or pressure signers, or send agreements you have no right to send;
send agreements to consumers (section 3), or to anyone under 18;
send unsolicited or promotional messages: use invitations only for agreements the recipient expects;
sign or send: wills, codicils or testamentary trusts; powers of attorney; family-law documents (marriage, divorce, adoption, custody, support); court filings, orders or notices; negotiable instruments, documents of title or other documents governed by the Uniform Commercial Code outside its electronic-records rules; real-estate deeds, mortgages or other conveyances; notices of cancellation of utilities, health or life insurance, or of default, foreclosure or eviction on a primary residence; product recall or safety notices; hazardous-materials documents; or anything that must be witnessed, notarized, registered or delivered on paper;
process health information protected by HIPAA, payment card numbers (outside Whop's payment form), government ID numbers or other sensitive data the agreement doesn't need;
send malware or content that is illegal, infringing, hateful or harmful;
get around sign-in, rate limits or security, test our security without written permission, or access data you aren't meant to;
copy, resell or reverse-engineer Pactframe, or use it to build a competing product;
sell anything Whop prohibits, or use Pactframe if sanctions or export laws bar you.

We may refuse to send, suspend or remove access if we reasonably believe these terms or the law are being broken, or to protect signers, Whop or Pactframe. Report misuse to support@pactframe.app.

7. Your data (Businesses)

As between you and Pactframe, you keep your rights in the content you provide ("Business Data"), subject to others' rights and to individuals' privacy rights. You let us host, copy, process, transmit, render and display Business Data, and share it with the service providers and recipients the Privacy Policy describes, only to run, secure and support Pactframe for you and as the law requires. We don't sell it.

For personal data of your signers and staff, you are the controller and we process it for you under the Data Processing Terms in the Annex, which are part of these terms. Our Privacy Policy explains what we collect.

Emails we send. You instruct us to email your signers about the agreements you send (invitations, signing reminders, reminders to finish a payment, and signed copies), from Pactframe on your behalf. Whop sends the invoice, receipts and other payment emails itself, including its own email asking the payer to pay or confirm with their bank when a charge needs them. You also agree that we may email your contact address and the owners and admins who use Pactframe about the service, security, these terms, and the notices in section 8. We send no marketing email.

Feedback. If you send us ideas or feedback, we may use them without obligation to you.

8. Retention, uninstall and deletion

While installed, a business's agreements, signed PDFs and evidence stay available to the business and, once signed, to its signers, unless the business revokes or deletes an agreement, for example at a signer's verified deletion request (the business receives a copy first). We delete operational data we no longer need on the schedule in the Privacy Policy.
When a business uninstalls Pactframe from Whop, when its plan ends (section 2), when we end its access under section 14 or stop offering Pactframe, or when we receive a verified deletion request from the business or Whop, we email the business's contact address and its Whop owner a link to download an export of its agreements and evidence (not for a deletion request, which the business has already confirmed). The download requires signing in with Whop as the business's owner on record, or another verification we accept if Whop sign-in isn't available. We delete the business's data from Pactframe's live systems within 30 days of the uninstall, the end of the plan or of access, or the request. Our hosting provider's database backup history then expires within a further 30 days, and we never restore deleted data from it into service. If the business reinstalls, or starts a plan again, before deletion starts, a pending deletion caused by the uninstall or the end of the plan is cancelled; a deletion request or an end of access isn't.
What we keep. After deletion we keep only: (a) records the law requires us to keep; (b) specific records we must preserve because of a legal obligation, such as a court order, a lawful request or a pending legal claim, for as long as that obligation lasts and only as far as the law allows despite this section; (c) a record that the deletion happened (the Whop business ID and the dates); and (d) our sales records of the business's Pactframe plan (its Whop membership, plan, status, price and dates, and the Whop user who started the checkout). Copies already sent to others, such as emailed PDFs and downloads, and Whop's own records, aren't affected.
Ongoing payments. Uninstalling doesn't cancel subscriptions or paid invoices in Whop. If you keep charging a signer after uninstalling, you must keep the export (which holds their authorization) yourself.
Signers should keep their signed PDF. Agreement links stop working when the business revokes or replaces an agreement, or when the data is deleted.
A business or Whop may also ask us to delete data sooner (see the Annex).

9. Availability and no warranty

Pactframe is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted, secure or error-free service. Email, PDF rendering, Whop and our hosting providers can fail, be delayed or lose data. We may change, limit or stop any feature, or Pactframe itself; if we stop Pactframe, section 8 applies as if every business uninstalled.

10. Whop

Pactframe is a third-party app on Whop and depends on it: if Whop changes, suspends or ends our access to its platform, Pactframe may stop working, in part or completely, without notice, and we will follow section 8 as far as we still can. Pactframe is not made, endorsed or supported by Whop. We alone are responsible for Pactframe and its support. Whop is not liable for any fault in Pactframe or any harm from installing or using it, and Whop doesn't provide support for Pactframe unless Whop says otherwise. We alone are responsible for any liability that arises from your access to and use of Pactframe, subject to sections 11 and 12. Whop's own terms and privacy policy govern your Whop account and payments.

11. Limitation of liability

To the fullest extent the law allows:

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, data or goodwill, even if we were told they were possible.
We are not liable for the content, validity, performance, enforceability or payment of any agreement sent through Pactframe, or for what a business, signer, Whop or any other third party does.
Our total liability for all claims relating to Pactframe or these terms is limited to the greater of the fees you paid for Pactframe in the 12 months before the claim or US$100.

These limits apply whatever the legal theory, including negligence, and even if a remedy fails its essential purpose. Some places don't allow some of these limits, for example for fraud, gross negligence, willful misconduct or personal injury; there, they apply only as far as the law allows.

12. Indemnity (Businesses)

You will defend, indemnify and hold harmless Pactframe and its owner, contractors and successors from third-party claims, and the resulting losses, damages, fines, assessments (including any charged by Whop or a payment provider) and reasonable legal fees, arising from: your agreements and content; your invoices, charges, prices, taxes and payment authorizations; your relationship or dispute with any signer; your or your team's use of Pactframe; use of Pactframe for a consumer agreement, an excluded document or unsolicited messages; or your breach of these terms or the law. This doesn't cover a claim to the extent it's caused by our own breach of these terms or our willful misconduct.

We will tell you promptly about a claim (a delay only reduces your duty to the extent it harms you), let you control the defense with counsel we reasonably accept, and cooperate at your expense. If you don't defend promptly, we may defend ourselves at your expense. You may not settle a claim in a way that admits fault for us or binds us without our written consent.

13. Legal requests

If we receive a subpoena, court order or other legal request about an agreement or a business, we may tell the business (unless the law forbids it) so it can object, and we give the requester only what the law requires. Because the agreement belongs to the business and its signers, we ask requesters to get records from them first. Where the law allows, we may seek reimbursement of our reasonable costs of responding to a request that isn't about our own conduct. Where permitted, we may seek to provide authenticated records or a custodian's declaration instead of live testimony, subject to lawful process. Send legal requests to support@pactframe.app with "Legal request" in the subject, or by mail to the address above.

14. Ending use

A business can stop using Pactframe at any time by cancelling its plan or uninstalling Pactframe in Whop (cancel the plan too, or it keeps renewing); section 8 then applies. We may suspend or end access for a breach of these terms, a legal requirement, a security risk, a request from Whop, or if we stop offering Pactframe, with reasonable notice where practical; section 8 then applies. Sections 1, 3, 4, 7 (Feedback), 8, 9, 10, 11, 12, 13, 17 and 18 and the Annex survive.

15. Signers (Signers)

Pactframe lets you read and sign an agreement a business sent you, and save a payment method for it in Whop's payment form; Whop processes the payment. Your agreement is with that business, not with us. Questions about it, its charges, cancellations, refunds or a copy go to the business (and, for payments, Whop); its contact details are on the agreement page and in its emails. If you sign for a business, you confirm you can bind it. You use Pactframe for business purposes only. Your personal data in the agreement is handled for the business under our Privacy Policy; for data we control ourselves (such as security logs and your acceptance of these terms), contact us directly.

16. Changes

We may update these terms. Each version has its own date and stays published at pactframe.app/terms/<version>; the version you accepted governs your use until a new one applies to you.

Businesses: for a material change we will tell you in the app and by email at least 14 days before it takes effect, and the app will ask an owner or admin to accept the new version on the next open after that date.
Signers: each time you sign in, you accept the version in force then, under the notice on the sign-in page; it applies from then on.

Changes to Pactframe's terms never amend agreements between businesses and signers, and don't apply to disputes that arose before the change. If you don't accept a change, stop using Pactframe and uninstall it.

17. Governing law and disputes

This section covers disputes between you and Pactframe only, not disputes between a business and its signers, or with Whop.

Governing law. Ohio law and applicable U.S. federal law (including the Federal Arbitration Act) govern these terms, without regard to conflict-of-law rules.

Talk to us first. Before starting a claim, email support@pactframe.app with a description of it and try to resolve it with us for 30 days. Deadlines for bringing the claim are paused during those 30 days.

Arbitration. Any dispute that isn't resolved will be decided by binding individual arbitration administered by the American Arbitration Association under the rules that apply to the claimant under the AAA's own rules (its Commercial Arbitration Rules, or its Consumer Rules and fee schedule where the AAA applies them), including its Mass Arbitration Supplementary Rules where they apply. There is one arbitrator, the seat is Franklin County, Ohio, and hearings may be held by video. The arbitrator decides questions about the scope and enforceability of this section, but a court decides whether an agreement to arbitrate was formed. Either party may instead bring an individual claim in small-claims court, or seek an injunction in court to protect intellectual property or stop unauthorized access. Nothing here stops anyone from reporting to a government agency.

Class-action and jury waiver. Claims may be brought only individually, not as a plaintiff or class member in a class, collective or representative action. If this arbitration agreement doesn't apply to a dispute, it goes only to the state or federal courts in Franklin County, Ohio, both sides consent to their jurisdiction, and, to the extent the law allows, both sides waive a jury trial.

Time limit. To the extent the law allows, any claim must be brought within one year after the claimant knew or should have known of it.

18. General

These terms (with the Annex and the Privacy Policy) are the whole agreement between you and us about Pactframe. If a part is unenforceable, the rest still applies and that part is enforced as far as possible. Not enforcing a part isn't a waiver. We may transfer these terms to a company we control or to a buyer of Pactframe, subject to the law, Whop's requirements and our continuing privacy obligations; you may not transfer them without our consent. We're not responsible for delays caused by events outside our reasonable control. Notices to us go to support@pactframe.app; notices to a business go to its contact address or in the app. Nothing in these terms creates a partnership, employment or agency relationship.

Contact

[LEGAL ENTITY NAME], [ENTITY DESCRIPTION, e.g. an Ohio limited liability company], doing business as Pactframe, [MAILING ADDRESS] · support@pactframe.app

Annex: Data Processing Terms (Businesses)

These terms apply when Pactframe processes personal data for a business ("you") in the course of providing Pactframe. They are meant to meet GDPR Article 28(3), the UK GDPR, and the service-provider and processor contract rules of U.S. state privacy laws, to the extent those laws apply to you or to us.

Roles. You are usually the controller (or "business") of the personal data in your agreements, signer records and staff records, and we are your processor (or "service provider"). If you process that data for someone else, you are a processor and we are your subprocessor, on the same terms. For our own security, abuse prevention, legal compliance and records of acceptance of these terms, we are a controller. Whop acts as an independent controller for Whop accounts, sign-in, invoices and payments.
Details of processing. Subjects: your signers and their contacts, your staff. Data: names, emails, phone numbers, job titles, the business they sign for, typed signatures, consent records, IP addresses and browser details, Whop account, invoice and payment IDs, the attached invoices' details, payment-method display names, billing addresses, and agreement content. Purpose and nature: storing, sending, signing and rendering agreements, and connecting them to your Whop invoices, as you instruct, through Pactframe's features. Duration: while you use Pactframe, then as section 8 of the terms says.
Instructions. We process that data only to provide Pactframe as these terms and your use of the app describe, and as the law requires (we'll tell you of such a legal requirement unless the law forbids it). Your use of the app, these terms and your written requests to support@pactframe.app are your instructions. We tell you if we think an instruction breaks the law, or if we can no longer meet our obligations under these terms, and you may then take reasonable steps to stop and fix unauthorized use.
No selling or other uses. We don't sell or share the data for cross-context behavioral advertising; don't keep, use or disclose it for any purpose other than providing Pactframe to you, or outside our direct business relationship with you; and don't combine it with personal data we receive from or about others, except as the CCPA regulations permit a service provider to. Where the CCPA or a similar U.S. state law applies, we comply with its obligations for service providers and processors and give the data the same level of privacy protection that law requires of you.
Confidentiality. Anyone we let process the data is bound by confidentiality.
Security. We keep appropriate technical and organizational measures, including those in the Privacy Policy: encryption in transit, our provider's encryption at rest, private storage, role-based access, hashed session IDs and encrypted link tokens.
Subprocessors. You authorize the subprocessors listed in the Privacy Policy. We engage each under a written contract with data-protection obligations that, as applicable to its service, are the same as or no less protective than those in these Data Processing Terms, and we stay responsible for it. We tell you by email to your contact address, and in the Privacy Policy, at least 14 days before adding or replacing a subprocessor. You may object by email; if we can't address the objection, you may stop using Pactframe and have your data deleted under section 8.
Transfers. Data is processed in the United States and other countries where our subprocessors operate. Where the law requires a transfer mechanism for personal data you send us from the EEA, UK or Switzerland, the parties agree to the EU Standard Contractual Clauses (Commission Decision 2021/914; Module 2 where you are a controller, Module 3 where you are a processor) with the UK Addendum and Swiss amendments as needed; you are the data exporter and we are the data importer; the details in item 2 and the measures in item 6 complete their annexes; the governing law and courts are those of Ireland; the competent supervisory authority is the one the SCCs' Clause 13 designates; and they prevail over these terms if they conflict.
Help. We pass on any request we receive from a signer about your data and give you reasonable help with individuals' requests, security, breach notices, data-protection impact assessments and consultations with regulators, taking into account what Pactframe does and the information we hold. We may charge reasonable costs for help beyond Pactframe's features.
Incidents. We tell you without undue delay after becoming aware of a breach of security affecting your data, with the information we have, and keep you updated. We also report to Whop as Whop's terms require.
Deletion and return. While installed, you can download your agreements, signed PDFs (each with its signing certificate) and lists in the app, and on request to support@pactframe.app we provide the full export described in section 8. At the end of use, section 8 governs return and deletion. On a verified request from you or Whop, we delete the data within 30 days, except data the law requires us to keep.
Audits. We make available the information reasonably needed to show we meet these terms, including our providers' security reports. You (or an independent auditor you appoint, bound by confidentiality) may also audit or inspect our compliance once a year, and again after a breach or when a regulator requires it, on 30 days' notice (less after a breach), during business hours, without access to other customers' data, and at your cost. We may meet a request first with documents if they answer it. Where the CCPA applies, you may take reasonable steps to make sure we use the data as these terms require, and to stop and fix unauthorized use.
Liability. The limits in sections 11 and 12 of the terms apply to these Data Processing Terms, as far as the law allows.